Health & Nutrition Caching T&Cs

Health & Nutrition Coaching is a collaborative process with an ongoing relationship between the Client and Coach. The coaching experience supports the Client in establishing new healthy behaviours for a more balanced lifestyle. The coaching relationship is strengths-based, forward-looking, and collaborative.

The coaching agenda is developed and implemented in partnership between the Client and Coach. The role of the Coach is to help the Client progress toward achieving their stated health & nutrition goals.

• The Client and Coach agree to engage fully in the coaching experience.
• The pace of change is uncertain and varies amongst individuals. As such, the Client and Coach agree to complete the agreed number of sessions or chosen programme with full commitment to the process.
• The Client recognizes that coaching is not therapy, counselling, or consulting.

Confidentiality

The Coach agrees to keep all conversations and information with the Client private and confidential, as allowable by law.

• The Coach may refer to certain cases as a learning tool for others, but clients will always remain anonymous.
• The Coach, in the interests of professional development, will report to a Coaching Supervisor at times and may discuss a client case, however no name or identifiable information will be shared.
• No personal information will be shared with anyone without the Client’s express permission. Exceptions may be made if there is an imminent threat of serious injury to oneself or someone else.
• Coaching Commitment

By entering into this relationship, the Client and Coach acknowledge that the Client desires to make a behavioural change or some type of Health & Nutrition improvement in their life. Behavioural change often takes time to implement and sustain. The pace of change is uncertain and varies amongst individuals. As such, the Client and Coach agree to commit fully to the agreed programme and to each fulfil their role within reasonable parameters. The Coach cannot guarantee results and the Client takes full responsibility for whether changes are made or improvements are committed to.

Coaching Session Procedures

Coaching sessions may occur in person, by phone, through Zoom / other video conference, depending on the venue that works best for the Client and what coaching package is selected.

• The Coach and Client agree to adhere to established appointment times.
• The Coach and Client agree to begin and finish all appointments on time. If the Client is more than 15 minutes late to an appointment, the Coach will assume that the appointment is cancelled, and the Client will be responsible for the full coaching fee. If the Coach is more than 15 minutes late to an appointment, the Client may assume that the session is cancelled, and the Client shall not be responsible for any payment for that session.
• The Client agrees to cancel or reschedule an appointment at least 48 hours in advance, without a change fee. Any changes or cancellations within 48 hours are subject to a 50% cancellation fee.

Coaching Fees

• Specific coaching fees and packages are outlined in the relevant section of the website. For some of these packages, the Coach requests a 3-month commitment from the Client. If a programme is paid for by instalment and the Client desires to terminate the relationship prior to completing the 3 months, at least 10 days advance notice is required for a full refund of remaining sessions or to cancel future payments and services.
• Fees are payable prior to the coaching services being provided each week / month and for instalments a defined will be agreed to prior to commencement of the programme.
• Payments may be made by cash, credit card, or electronic funds transfer (EFT).

Accountability:

The client holds the power for change, and I as the coach will facilitate and partner you through this change

Coaching operates as a partnership, as a coach I am here to support, to challenge you and also to hold a space for you to make the changes that you choose to make as agreed within our coaching sessions

You as a client are responsible for making any changes agreed during coaching.

The power for change rests with you

Within coaching both client and coach are 100% responsible for the coaching relationship.

Termination

If I feel as we progress through our sessions that your needs are falling outside of my Scope of Practice (SOP) I may terminate our coaching agreement and a full refund will be made.

If I become aware that your requirements are outside of my range of competencies or SOP then I will refer you to a more suitable practitioner whose scope of practice is more relevant.

Referrals

As I coach you, it may become apparent to me that another modality may be of use to you in meeting your goals. This could be counselling, acupuncture, osteopathy, psychotherapy etc. and if this occurs, I will discuss this with you in session. If that means that our coaching sessions no longer serve you a full refund will be made.

Wishing you great health x